Effective October 21, 2026

Refund policy

14 days, full refund

Anyone who signs up, whether an agent, a team or a brokerage, can get a full refund of their first payment within 14 days of buying. This covers every plan, all billed monthly. Ask in writing by email (details below) within those 14 days. One refund per customer.

The New Member Special

The New Member Special can be refunded within 14 days only if its video hasn’t been made yet. Once the walkthrough has rendered, you’ve received what you paid for, so it isn’t refundable. If that video came out broken, the section below still applies.

After 14 days

Cancel any time from the billing page and you won’t be charged again. You keep access until the end of the period you’ve paid for. We don’t refund part-months.

When it’s our fault

If a video doesn’t render, or comes out broken, email us. We’ll re-render it at no charge, and if we can’t fix it, we’ll refund that listing, whenever it happened.

Plan changes

When you change plans, the unused part of your old plan is credited on your next bill rather than refunded to your card.

How to ask

Email agent@shortreelfactory.com from the address on your account, with “Refund” in the subject. Refunds go back to the original card, usually within 5 to 10 business days. Please write to us before disputing a charge with your bank; we can almost always sort it out faster. Full terms are in our terms of service.